After booking his 90-year-old mother on a transcontinental flight, a man called the airline to go over her needs. The representative listened patiently as he requested a wheelchair and an attendant for his mother because of her arthritis and impaired vision. He also asked for a special meal and assistance in changing planes.
My apprehension lightened a bit when the woman assured me everything would be taken care of. I thanked her profusely.
"Why, you're welcome," she replied. He was about to hang up when she cheerfully asked, "And will your mother be needing a rental car?"
